"We always have high confidence, not only in the product but also when we're quoted something, that PowerSync is going to be able to meet those work estimates," Dean said. "It's really great because you don't get into a relationship and find out that, you know, what you purchased maybe doesn't always meet your needs in the way that it was sold to you," Dean said.
Also setting PowerSync apart is its subject matter experts that know both Magento and Salesforce inside and out. "From the get-go, you're having really in-depth conversations about all of the products that are in your architecture and how PowerSync is able to be able to meet that architecture," she said. "Those are really in-depth conversations that you don't get with, you know, a salesperson."
PowerSync's Magento + Salesforce integration also enables First Book to analyze data and pivot quickly. "It's not atypical for us to get thousands of orders in a day, and we actually are able to sync orders every 15 minutes, which means we get near real-time data when members are purchasing," Dean said.
"We're able to use the power of Salesforce in terms of being able to report what's happening in e-commerce with our members. It really gives us a full view of how our customers are shopping and interacting with our site, what they're interested in from a title and category perspective, what they're putting in their cart, what they're thinking about. If we see that a category or genre is popular or not popular, we're able to emphasize or deemphasize so we're getting the sales results we're looking for."
Spanning several years, Dean said PowerSync has consistently provided quick and reliable support when a need arises.
"The greatest part is that there's never been a dip or a low point," Dean said. "We're always able to get timely answers — the right answers — in the timeframe that we need them for our business."